Payment Options

  • All transactions will be processed in South African Rands (ZAR).
  • All payments are handled by our partner Payfast(South Africa’s trusted payment gateway for online businesses) and are of the highest security standards. Your credit card number and personal information is protected by Payfast and will not be forwarded to a third party. For more information about Payfast, Terms of Service or Privacy Statement visit the following link: www.Payfast.co.za.
  • Arabesque does not store your credit card numbers or information and it is always encrypted. Payfast ensures that your credit card information is kept safe. 
  • If you choose a direct payment gateway to complete your purchase, then Payfast stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
 
  • After Placing your order on our website, you will be redirected to the Payfast website to securely complete your payment. 
  • Arabesque, currently accepts the following payment methods through Payfast:

1. Instant EFT 

  • Instant EFT is a method of completing online purchases by making an internet banking transfer (EFT) which gets instantly verified.
  • It can be used with South Africa’s biggest banks including: ABSA, FNB, Nedbank and Standard Bank, Investec etc. 
  • Customers do not need to install any special software. Transactions can be made on PCs and mobile device.

2. Credit Card

  • Paying by Credit Card is the quickest and easiest way to order online
  • We accept VISA and MASTERCARD  

3. Debit Card

  • Paying by Drebit Card is the quickest and easiest way to order online
  • We accept VISA Electon and Maestro  
4. Snapscan

  • Snapscan is one of South Africa’s “scan-to-pay” countless payment app than makes it easy to pay
  • You scans the QR code displayed on the screen with your smartphone to pay for your ordered goods.
5. Zapper
  • Zapper is another “scan-to-pay” countless payment app than makes it easy to pay
  • You scans the QR code displayed on the screen with your smartphone to pay for your ordered goods.

Other Payment Options:

6. Arabesque Gift Voucher

  • Arabesque Gift Vouchers are valid for 1 year (12 months) after Sale. 
  • You can use your Gift Voucher to purchase items on our online store and/or at Arabesque Durbanville only.
  • If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you may make up the difference by paying via one of our other payment methods.
  • Note: Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. 
  • Arabesque is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.

Payment Options

All transactions will be processed in South African Rands (ZAR).

Arabesque, currently accepts the following payment methods:

  1.  Credit Card – Using PayFast (Accepts VISA & MasterCard)

  • Paying by Credit Card is the quickest and easiest way to order online
  • We accept VISA and MASTERCARD     
  • We take the utmost precautions to ensure that your credit card information is kept safe. We do not store your credit card information and it is always encrypted.
  • All payments are handled by our partner Payfast (South Africa’s trusted payment gateway for online businesses) and are of the highest security standards. Your credit card number and personal information is protected by Payfast and will not be forwarded to a third party. Credit card numbers are never stored by Arabesque Shop. For more information about Payfast, please use the following link www.Payfast.co.za.
 

2. EFT Bank Transfer

You can now pay via EFT or Bank Deposit by following these simple steps should be followed:

1. Choose the EFT or Bank Deposit Payment Option on the Checkout Page

2. As soon as your order is complete a screen will appear with our Banking Details which are as follows:

Bank: FNB Bank
Account Number: 1234567
Branch Code: 004040
Reference: Name, Surname & Your Order Number

4. Your Items have now automatically been reserved for you to give you time to make your EFT payment or Bank Deposit

5. Make your EFT payment or Bank Deposit into our account.

6. Use your Name, Surname & Unique Order Number as your reference for your payment. This should ensure speedy processing and delivery of your selected products. 

7. Be sure to email us the Proof of Payment (POP) to info@arabesque-shop.com as soon as payment has been made. If this is not received it could result in delays in getting your items to you.

3. Arabesque Gift Voucher

  • Arabesque Gift Vouchers are valid for 1 year (12 months) after Sale. 
  • You can use your Gift Voucher to purchase items on our online store and/or at Arabesque Durbanville only.
  • If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you may make up the difference by paying via one of our other payment methods.
  • Note: Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. 
  • Arabesque is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.

Comments, General Enquiries & Complaints

  • The easiest way to contact us is by emailing us on info@arabesque-shop.com, please include as much detail as possible;
  • We will try to respond back to you within 24 hours, during working hours. Response time will be longer on weekends.
  • If you need to speak to us, please contact Our lines are open from 10.00am to 5.00pm Monday to Friday and from 10.00am to 2:00pm on Saturdays (closed Sundays and public holidays). Our phone lines can be very busy at peak times, so please use email if possible. Email Address: info@arabesque-shop.com Whatsapp Line: 061 072 1054
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