Cancellation Policy

  • If for any reason you would like to cancel an order, this may be done by contacting ARABESQUE at 0219753438 or email: zelstrauss@gmail.com
  • You will only be able to cancel orders before you get confirmation of shipping and/or waybill number. Arabesque reserves the right not to refund the delivery in respect of any late cancellations.
  • If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.
  • Without prejudice to any other rights or remedies in law, Arabesque reserves the right to cancel forthwith any sale and/or your registration in the event of your breach of any of the terms.
  • You may return a Product, at your cost, to any Arabesque store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of Arabesque’s Return Policy.
 
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Care Tips

  • * Remove your jewelry before you swim in chlorine or salt water.
  • * Remove your jewelry before participating in activities that will cause you to sweat a lot.
  • * Wait to put on your jewelry until after you have applied lotion, makeup or perfume.
  • * Remove jewelry if you will be bringing it into contact with something hard. (For example, take off your ring before lifting weights.)
  • * Store your plated jewelry where it won’t rub against other hard substances (a soft bag-one per piece of jewelry-is ideal).
  • * Wipe your gold plated jewelry after each use, using a soft cloth
    to remove any dirt or debris.
  • * You may also soak it for a few minutes in warm, soapy water and dry it with a soft cloth as needed (or a soft toothbrush to clean small cracks and crevices).
  • * If your jewelry is tarnished beyond what a good cleaning can remedy, all is not lost. You can breathe new life into your jewelry by having it re-plated, or you can plate or replate jewelry and other products with an 18 or 24k gold plating kit.
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