Privacy Policy

1. Who we are

Our website address is: www.arabesque-shop.com and is owned by Arabesque Cape Town (Pty) Ltd. We sell our products to you through our online e-commerce platform provided by our website. Our store is hosted on .com Your data is stored through ARABESQUE ‘s data storage, databases, and the general platform application. They store your data on a secure server behind a firewall.

Arabesque has 4 stores across the Western Cape in South Africa.

Durbanville – 13 Wellington Road, Durbanville 7550
Stellenbosch – 22 Bird Street, Stellenbosch, 7660
Mossel Bay – Field St &, Marsh St, Mossel Bay, 6506
Sea Point (A collaboration with Myth Africa) – 54 Regent Rd, Sea Point, Cape Town, 8005

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

2. Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arabasque Shop.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Arabesque Shop, accessible from www.arabesque-shop.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3. Audience

This policy applies to you if you are:

a visitor to our website; or
a customer who has ordered or purchased items that we sell from one of our stores or via our online platforms.

4. Types of Data Collected

Personal Data

We respect your privacy and will take all reasonable measures to protect it, as more fully detailed below.
Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –

* your name and surname;

* your email address;

* your physical address;

* your mobile number; and

* your date of birth.

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

5. Consent of Use of Your Personal Data

How do we get your consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do you withdraw your consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at zelstrauss@gmail.com
What do we do with your Information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

6. Use of Your Personal Data

We will not, without your express consent:

Use your personal information for any purpose other than as set out below:-
In relation to the ordering, sale and delivery of Goods;
to contact you regarding current or new Goods or any other products offered by us or any of our stores and/or partners (unless you have opted out from receiving marketing material from us);
to inform you of special offers and promotional competitions offered by us or any of our stores and/or partners (unless you have opted out from receiving marketing material from us); and
to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or
We will not disclose your personal information to any third party other than as set out below:

* to our employees and/or partner stores who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;

We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on us, or to protect and defend our rights or property.

We will –

treat your personal information as strictly confidential;
take appropriate measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
provide you with access to your personal information to view and/or update personal details;
promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
upon your request, promptly remove any or all of your personal information in our possession; and
not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

7. Disclosure

Arabesque will never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law.
In particular, in the event of a fraudulent online payment, Arabesque reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

8. Retention of Your Personal Data:

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time the business may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us.

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

retention of the record is required or authorised by law; or
you have consented to the retention of the record.
During the period of retention, we will abide by our non-disclosure obligations and will not share or sell your personal information. We may retain your personal information in physical or electronic records at our discretion.

9. Cookies

This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers.
“Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content.
Please note: The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie.

10. Deemed Acceptance:

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

11. Your Obligation:

You may only send us your own personal information or the information of another data subject where you have their permission to do so.

12. Changes to this Privacy Policy:

We reserve the right to change this privacy policy at any time by updating this web page.
You are advised to review this Privacy Policy frequently for any changes.
Changes and clarifications will take effect immediately upon their posting on the website.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If we make material changes to this policy,
we will notify you here that it has been updated, so that you are aware of what
information we collect, how we use it, and under what circumstances, if any, we
use and/or disclose it.

13. Discount Codes:

We may from time to time make discount codes available for redemption on products offered for sale on our website (“Discount Codes”).
Discount Codes are governed by these Terms.
We may with reasonable notice change and/or discontinue the availability of such offer.
No more than one Discount Code per person may be used and each Discount Code may only be redeemed once.
Only one Discount Code may be used per purchase.
Discount Codes are not transferable.
Unless otherwise stated, a Discount Code may not be used in conjunction with any other special offer or promotion.
Discount Codes cannot be redeemed against previous purchases.
Your use of a Discount Code may be subject to additional criteria.
Discount Codes cannot be exchanged for cash and no change will be given for Discount Codes.
Discount Codes may only be redeemed for the specific product or services to which it relates.
Discount Codes are only valid for a limited period, which we will communicate to you.
We will not re-issue damaged, lost or stolen Discount Codes.

14. Links to Other Websites:

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

15. Third-Party Services:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

16. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost,
misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

17. Contact Us:

If you have any questions or concerns arising from this privacy policy or about your personal information, please contact us on:

Email: zelstrauss@gmail.com
Or contact us on: +27 21 975 3438